Forgot User Name or Password?

Overview

When you forget your password and/or user name, you can reset the password or retrieve your user name after providing the correct answer to the security question saved in your account, or by providing personal verification information.

Where to Find This Feature

• Home page > Sign In/Register button > Retrieve User Name or Password link

Steps to Retrieve User Name or Password

Retrieve User Name or Password Link on Sign In Page

• From the displayed options, select the retrieve link that applies to your situation:

  • Option 1 - Forgot Password?: Select retrieve password

  • Option 2 - Forgot User Name?: Select retrieve User Name

  • Option 3 - Forgot User Name and Password?: Select retrieve User Name and Password