Forgot User Name and Password?

Overview

When you forget both your password and user name, you must re-enter your information to retrieve your log-in credentials.

Home page > Sign in / Register button > Retrieve User Name or Password link > Option 3 - Forgot User Name and Password

Select retrieve User Name and Password in Option 3. The Forgotten Username and/or Password page displays.
Select the appropriate option. The How would you like to receive your user name field displays on the page.
Select answer verification questions on this site and display it.

The send to my email address option allows you to start the retrieval from your email at a later time; however, you must still answer the same verification questions. Select the Go to Contact Staff link to display the staff contact page if you do not know the information being requested.
Enter your identification information and select Submit. The User Name/Password Recovery page displays with your user name.

Depending on your site setup, if you have a saved security question, you may be asked to answer it before completing a password reset and/or you may be required to enter your social security number.
Enter and confirm a new password.
Select the Save button. Your password is changed, and the General Information tab of your Profile displays.

Use the eyeball icon to show entries typed in the fields to make sure they are entered correctly.
Write down or record your new password and user name in a safe place.