Forgot User Name?

Overview

You can retrieve your user name after providing the correct answer to the security question saved in your account, or by providing personal verification information.

Where to Find This Feature

Home page > Sign In/Register button > Retrieve User Name or Password link > Option 2 - Forgot User Name

Steps to Retrieve Your User Name

Select retrieve User Name in Option 2. The Forgotten Username and/or Password page displays.

Select the appropriate option. The How would you like to receive your user name field displays on the page.
Select answer verification questions on this site and display it.
The send to my email address option allows you to start the retrieval from your email at a later time; however, you must still answer the same verification questions. Select the Go to Contact Staff link to display the staff contact page if you do not know the information being requested.
Select Next. The User Name/Password Recovery page displays.
Enter your identification information and select Submit. If you do not enter the required information, or if an entry is incorrect, a page displays to contact staff via email.
Depending on your site setup, if you have a saved security question, you may be asked to answer it before completing a password reset and/or you may be required to enter your social security number. Enter the requested answer for additional security and select Next. The User Name/Password Recovery page displays your user name.
Select the Return to the Home page link and resume signing in.

Tips

Use the eyeball icon to show entries typed in the fields to make sure they are entered correctly.
Write down or record your user name in a safe place.