Forgot Password?

Overview

You can reset your password after providing the correct answer to the security question saved in your account, or by providing personal verification information.

Where to Find This Feature

  • Home page > Sign In/Register button > Retrieve User Name or Password link > Option 1 - Forgot Password

Steps to Retrieve Your Password

  1. Select retrieve password in Option 1. The Forgotten Username and/or Password page displays.

  1. Enter your User Name.

  2. Select the appropriate option. The How would you like to reset your account field displays on the page.

  3. Select answer verification questions on this site and display it.

    The send to my email address option allows you to start the retrieval from your email at a later time; however, you must still answer the same verification questions. Select the Go to Contact Staff link to display the staff contact page if you do not know the information being requested.

  4. Select Next. The User Name/Password Recovery page displays.

  5. Enter your identification information and select Submit.

    Depending on your site setup, if you have a saved security question, you may be asked to answer it before completing a password reset and/or you may be required to enter your social security number.

    6. If the requested information is not entered, or if an entry is incorrect, a page displays to contact staff via email. Otherwise, the Reset Password page displays to enter a new password.

  6. Enter a new password, and then re-enter it to confirm it.

  7. Select the Save button. The system signs you in and displays the General Information tab of your Profile .

Tips

  • Use the eyeball icon to show entries typed in the fields to make sure they are entered correctly.

  • Write down or record your new password in a safe place.